Refund Policy

Refunds are available only if you request one within 48 hours of the purchase going through. Requests made after that window won’t be refunded.

Request a refund through either of these, no other channel counts:

• Mail support@keenyx.com from the email your account is registered under.
• Message us on Discord.

Include the email your workspace is registered under so we can find the payment.

This covers your first payment on a paid plan. Promo-code redemptions that cost nothing have nothing to refund. Refunds are for the full payment amount — we don’t prorate for partial usage within the 48-hour window.

Once a request within the window is approved, we process the refund through Razorpay. It typically reflects on your statement within 5–7 business days, depending on your bank or card issuer — that part is outside our control.